1. Who most likely are the speakers?

Supervisor-employee.
Mother-son.
Salesman-client.
Doctor-patient.

2. What problem does the man have?

His computer is broken.
He is late with a project.
He lost expensive reports.
He cannot concentrate.

3. What does the woman offer to do?

Give the man the rest of the day off.
Finish the man's work for him.
Have a colleague help the man.
Take the man out for lunch.

4. Why does the woman call the man?

To place an order.
To make an inquiry.
To open an account.
To ask about a job.

5. What problem does the woman have?

A check has bounced.
Her account has closed.
She has run out of money.
A deposit hasn't registered.

6. What will the man probably do next?

Check the woman's bank account.
Send the woman a check for $150.
Tell the woman to call back later.
Offer the woman a job at the bank.

7. Who are the speakers talking about?

A neighbor.
A teacher.
A colleague.
A friend.

8. What does the man say about Larry?

He will stay with the company.
He has been fired from his job.
He will move to Colorado.
He wants to be promoted.

9. What does the woman plan to do?

Take a test.
Throw a party.
Get promoted.
Call Larry's wife.

10. What does the woman want to do?

Cancel a sale.
Make an appointment.
Change an order.
Shop for supplies.

11. What position does Mr. Redfern hold?

Lawyer.
Salesman.
Engineer.
Architect.

12. Who does the woman need to speak to?

Peggy Burnstead.
Mr. Redfern.
Lisa Lang.
Office Pro.

13. Where is the woman going?

To the train station.
To the dentist office.
To the hair salon.
To an office building.

14. What should the woman do at Bay Street?

Exit the freeway.
Turn left.
Turn right.
Park the car.

15. What does the man say about the headquarters building?

It's next to the train station.
It's between the hair salon and dentist office.
It's located on Fourth Avenue.
It's on the left-hand side of the road.

16. Where is the conversation taking place?

In a store.
In an office.
At a school.
At a bank.

17. What does the woman ask the man?

To place an order.
For price information.
For change for $100.
If she can pay by check.

18. What does the man say about bulk discounts?

There are none available.
They are available for five or more cases.
They are available for three or more cases.
They are available only on the first case.

19. Who most likely are the speakers?